See our movie here
Follow these simple steps here.
To watch a step by step video click here.
Each ROK is delivered in its own shipper box w18cm x d18cm x h32cm
Total weight 2.35g.
The ROK by itself has the following dimensions: w22cm x d13cm x h29cm
Crema is that lovely foam on the surface of an espresso which is regarded as a sign of good extraction. It's actually an emulsification of oils within the coffee combined with outgassed Carbon Dioxide.
Perhaps the most important factor here is to use freshly roasted coffee as it contains higher levels of CO2.
Arguably the next most important contributor to crema creation is pressure. We recommend our GC model (get the GC Conversion Kit if you have an older Presso or ROK model) used with finely ground coffee. The resistance you feel when pulling down the arms indicates this pressure.
If the arms are too hard to pull down, STOP. The coffee might be too fine or tamped too densely.
WARNING: Risk of scalding from hot water. Do not try to create as much pressure as you can.
Empty the portafilter and try one of the following:
If the upstanding teeth on the silicone screen are not matched to the cavities in the body, then it can leak. If you run your finger over the circumference and feel lumps then try refitting it. See our step-by-step video here.
To clean your ROK, simply remove the portafilter by turning to the right, knock out the coffee ‘cake’ into a bin and rinse off any remaining coffee grounds that may be left on the body. Occasionally wash with soapy water but do not put the ROK through a dishwasher. The salts will destroy the high quality finish.
Occasionally, you may want to maintain your ROK more thoroughly. See video here.
See how to clean and polish the metal parts here.
This depends a lot on how firmly you press the arms down. In normal usage expect between 5 to 10 bar
Pre-warm the portafilter - put it in a cup of boiled water for a few minutes (make sure the ROK body is warm and not out of a cold cupboard etc).
Warm up your cups with some hot water before you use them also.
After some time there may be a build up of oily coffee residues on the surface of the silicone screen. This can be solved by cleaning the surfaces with a cloth soaked in warm soapy water. Follow the step by step video here.
Simple. More consistent results, better extraction and easier crema. See video here.
The metal parts of the ROK espresso maker are guaranteed for 10 years. Non metal parts for 2 years.
If a part fails, email us a photo of the part together with proof of purchase and we will post a replacement to you free of charge. Labour charges are not included in the guarantee as all the parts are designed to be easy to fit at home and no specialist skills or tools are needed.
The body is made of hand-polished engineering grade die-cast aluminium. The brew chamber parts are made of an advanced food grade glass-composite polymer - as tough as metal.
No - you will need to have access to hot water. At home this is easy – when travelling maybe just take a thermos flask.
No - you can use any coffee brand you like.
The coffee grind should be specifically for making espressos. The grind should be fine. If it’s coarse, the water will pass through too easily so it won’t create enough pressure. If it's too fine it might be too dense and create too much resistance.
Yes and no! The ROK espresso maker began life as the Presso – but now it’s been completely re-tooled with 100% new parts for a sharper feel and it’s crafted from an alloy with 35% more tensile strength. The GC Conversation Kit will upgrade any older PRESSO or ROK.
Yes, the portafilter is compatible with your Presso.
It's been designed to make a double espresso but using the supplied accessory spout you can make two single espressos.
Yes, you can order them from the shop
Watch our unboxing video here to get you underway.
This video shows how to clean the base.
The wheel may have been over-tightened. Follow our video here to get it operational.
We recommend that you simply knock out old grinds before adding new beans. If you have disassembled the burrs this video will help you.
Yes, we can provide replacement burrs and most parts. Contact us at email@example.com